Refund and Returns Policy1

Last Updated: 16/06/2025

At Jewels Land, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer easy returns and refunds under the following conditions:

Return Eligibility


  • Timeframe: 7 days from delivery date

    • Condition: Items must be:

      • Unused/unworn

      • In original packaging with tags intact

      • Free of damage/alterations

    • Proof: Include original invoice copy

Return Process


  1. Request: Email info@jewelsland.in or call 8792014151 within 7 days

  2. Approval: We'll respond within 24 hours with return instructions

  3. Ship Back: Use recommended courier (we'll share details)

  4. Inspection: 1-2 days after we receive the item

Refund Options

Original Payment Method: 5-7 business days after approval

  • Store Credit: Get 10% extra on the refund amount (optional)

Processing Time:

  • Refunds: 5-7 working days after approval

  • Exchange: 7-10 working days (includes return + reshipping)

Exchange Policy

  • Available for defective/wrong items

  • Subject to stock availability

  • Free shipping on exchanges (our error only)

Special Cases

  • Defective/Damaged Items:

    • Notify us within 48 hours of delivery

    • Include photos/videos as proof

    • We'll arrange free return pickup

    Wrong Item Received:

    • Report immediately

    • We'll cover return shipping

Important Notes

  • Return shipping charges are customer's responsibility (unless our error)
  • Refund excludes original shipping costs
  • Cash-on-Delivery orders refunded via bank transfer only

FAQ

Q: How long for refund reflection in my account?
A: 5-7 working days after processing (depends on your bank)

Q: Can I return sale items?
A: Only if defective - email us with proof.

Q: My return was rejected. Why?
A: Common reasons: Missing tags, used item, or past 7-day window.

Need Help?

Email: info@jewelsland.in | Call: 8792014151 (10 AM-7 PM, Mon-Sat)